Dynamics 365 and Power Platform Wave 2 Release Plans

Microsoft have now published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. This will bring a number of a new capabilities that will be released later this year between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating Microsoft’s continued investment to power…

Sysco Software to transform the HSE’s Health Business Services Customer Service

Left to Right: Kevin Kelly, Digital Lead – Health Business Services, Jane Carolan, National Director – Health Business Services, Vincent Fitzpatrick – Microsoft Dynamics 365 / CRM Commercial Lead at Sysco Software Solutions Download as a PDF Health Business Services (HBS) and Sysco Software Solutions. A Digital Transformation in Customer Service Delivery Health Business Services…

SYSCO SOFTWARE OFFICIAL MICROSOFT DYNAMICS 365 PROVIDER TO STATSPORTS

Left to Right: Tony Brown (Microsoft Dynamics ERP Commercial Lead, Sysco Software Solutions), Paul McKernan, (Chief Information Officer, STATSports) Sysco Software Official Microsoft Dynamics 365 Provider to STATSports Sysco Software’s Microsoft Dynamics 365 cloud implementation to transform STATSports Financials, Business Insights, E-Commerce and Customer Service Sysco Software Solutions are delighted to announce their status as…

CRM Knowledgebase : What are accounts, contacts, leads, opportunities and cases for?

Account and contact records store much of the information that you and your team collect from your customers. You store data about companies you do business with in accounts. Similar to Microsoft Office Outlook or other email programs, you store data about the people you know and work with in contacts. Usually, an account has more than…

Customer Service Infographic

INFOGRAPHIC: The Financial Impact of Customer Service

There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. The challenge on both sides is that customer expectations have never been higher. According to Microsoft’s Global State of Multichannel Customer Service Report, 59% of consumers have higher…