CRM vs ERP

CRM vs ERP: What’s the difference?

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are similar in many ways, as they are both used to increase the overall profitability of a business. These systems overlap in some areas, and can be completely integrated in others. However, as their core functionalities are completely different, it’s best for a business to first…

Why upgrade to Microsoft Dynamics CRM 2015?

There are many reasons to look at a CRM upgrade from Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2015, some of them technical and some functional. Hopefully this blog highlights some of the new features and helps assess if an upgrade should be your next CRM project to move your CRM forward and get…

Resco Professional Partner

Mobile CRM for Microsoft Dynamics

The best mobile CRM client Mobility with CRM is a hot topic and it is something all companies I speak to are looking for.  Understandably, organisations want the ability to share their key customer information to remote workers.  With more and more people working from home, out on the road or in customer facing roles they need…

CRM Costs: Software, Services, Support

CRM Costs: what do I need to know?

“How much does CRM cost?” Many people ask me during the first meeting “How much will CRM cost?” and the obvious response is “how long is a piece of string?” CRM costs can vary massively, we have implemented systems for a couple of thousand to hundreds of thousands – so it really is that varied. What…

Social Listening

Microsoft Social Listening

A couple of months ago I wrote a post on Social Listening in the Spring Wave 2014 release for Microsoft Dynamics CRM. It was just an introduction and I said I’d come back and write a more detailed post so here it is!   Microsoft Social Listening Hands On – my experiences So I decided…