Keep your business growing in 2017 with Automation and a Dynamics 365 Hosted Solution – Part 2

In this 4 part series we cover sales, finance and productivity allowing you to : Spot trends and anticipate demand Share data and collaborate for better results Automate and easily adapt business processes Get up and running quickly Manage your business, not your servers Connect with customers Prepare for the unexpected and mitigate risk and…

What is Microsoft Dynamics 365?

What is Dynamics 365? Microsoft Dynamics 365 is Microsoft’s new approach to end-to-end intelligent business applications in the cloud. The reason this new offering is so exciting is that it enables companies to do four things with their business applications: Start with what you need – Dynamics 365 apps are designed so they can be…

Customer Service Infographic

INFOGRAPHIC: The Financial Impact of Customer Service

There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. The challenge on both sides is that customer expectations have never been higher. According to Microsoft’s Global State of Multichannel Customer Service Report, 59% of consumers have higher…

Microsoft Dynamics CRM

Dynamics CRM Spring 2016 Wave Launched!

Microsoft’s spring wave of Dynamics CRM 2016 will be available to online customers in this quarter of the calendar year. This release is focused on the integration of two of their recent acquisitions (FieldOne and Adxstudio), providing customers with market leading capabilities for field service and portal solutions for community engagement. Microsoft are also taking this opportunity to further…

Power BI

Power BI Tops 5 Million Subscribers

Last week at the Data Insight Summit Microsoft announced that it has crossed the threshold of 5 million Power BI subscribers. The Data Insights Summit is the inaugural Power BI and Excel user conference, pairing users and Microsoft’s Power BI and Excel product development teams in attendance. Microsoft VP James Phillips reported from the Summit that the company has…

Microsoft Dynamics CRM

Microsoft Dynamics CRM 2016 Launched!

On November 30th, Jujhar Singh (General Manager, Microsoft Dynamics CRM) announced that Dynamics CRM 2016 was now available. Available both as CRM Online and on-premises, Dynamics CRM 2016 is focused on empowering employees to deliver the optimal experiences to customers, as well as engaging customers across all channels. Microsoft are bringing the advanced analytics and machine…

7 Tips to Improve Your Sales Process

Answer the questions below and see how your organisation stacks up against 2015 industry benchmarks. Then read the seven tips to improve your sales process. How much time do you spend on-boarding a new sales rep? The industry average is about 6‐7 months. Getting new employees up to speed quickly is key to a strong sales organization. However, few organizations have mastered the quick on-boarding process. Here is…

Cloud Technology

Microsoft Dynamics Cloud Solutions

So what does ‘the cloud’ mean for Microsoft Dynamics ERP and CRM? For Microsoft Dynamics Users there are 3 different cloud options your organisation can take each with its own advantages and challenges: Public Cloud, Private Cloud and Hybrid Cloud. Public Cloud When thinking about Microsoft Dynamics cloud solutions, people usually assume we are talking…