Customer Relationship Management (CRM)

Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM for Sales


CRM for Service


CRM for Marketing


Social CRM




What is Microsoft Dynamics CRM?

CRM is a strategy a company follows to manage the interactions with current and future customers.  It involves using technology to organise, automate and synchronise sales, marketing and customer service.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer.

3 teams, 1 CRM

CRM allows sales teams to better forecast and manage all the complexities of sales and centralises information so teams can work better together.  It allows Marketing teams to segment and target their database and record all communication and activities; driving more leads and ultimately more business.  Customer Service get all the information they need to resolve a complaint or enquiry quickly to leave customers impressed.  All information recorded centrally – 3 teams, 1 CRM.

Sysco Software offers both on-premise and cloud-based CRM solutions to meet your unique business needs. We also offer mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.

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