Customer after sales care and support is at the heart of everything we do to ensure a long lasting business relationship with our clients. Our service delivery teams are Microsoft Gold Certified in Microsoft Dynamics 365 ERP and CRM and our SunSystems staff are Infor certified to the latest standards.
- Requirements Analysis – End-to-end process of existing and future business process analysis, fit-gap analysis and requirement gathering at a business and functional area level.
- Design – Taking detailed business and end user requirements and translating them into functional and technical design documents; the blue prints to build the system.
- Development – The system components will be built and tested as approved in the design specifications, including developing the customisations, integrations and interfaces, and data migration processes.
- Deployment – Comprehensive testing services, end user training, user acceptance testing, final data migration and cutover to live environment.
- Documentation – Documentation support on end user processes and system administration. User assistance and training manuals tailored to customer requirements.
- Upgrade – Upgrade your Dynamics AX and NAV Enterprise Resource Planning (ERP), CRM and SunSystems solutions to the latest editions.
- Migration – Migration services from other financial, ERP and CRM platforms to Microsoft Dynamics or Infor SunSystems.
- Training – Technical and functional training to IT professionals and organisations looking for Dynamics Business Central, F&O, AX, NAV, CRM and Infor SunSystems expertise, by Microsoft Dynamics and Infor certified specialists.
- Functional & Technical Support – Comprehensive support services on Microsoft Dynamics Business Central, F&O, NAV, AX, and CRM and Infor SunSystems including help desk with issue re-creation and customisation, handling escalated issues / audits at customer sites, and value added services such as onsite visits, out of hours support, and environment support including backup and recovery and SQL Server DBA.