ERP and CRM for Public Sector

Enterprise resource planning (ERP) and customer relationship management (CRM) solutions tailored for Ireland and UK Government or Educational Institutions manage finances, constituent relationships, logistics, recruiting, and more to lower costs and to help improve productivity.

Manage Interactions

As the Government’s strategy opens up digital channels for citizens to access services, CRM solutions have a crucial role to play in helping public sector organisations to manage interactions with their citizens. With many public sector customers.

Sysco Software has a deep understanding of the unique needs of public sector organisations and provides them with choice around deployment methods, pricing and functionality.

Public Finance & Accounting

Increased visibility, internal controls, and reporting tools can help you stay a step ahead of compliance and administrative requirements cost-effectively.

The Regulation and Quality Improvement Authority (RQIA)

In a seven part series, Sysco’s Richard Dunlop discusses with Sandra McElhinney the Head of Information and ICT at RQIA regarding her thoughts on Sysco’s implementation of Microsoft Dynamics at RQIA.

The series covers the various pre-deployment challenges faced by RQIA and their service users as well as the long lasting benefits and outcomes that a Microsoft Dynamics implementation has brought to RQIA and their service users.

Public Services

Help empower workers through innovative solutions and programs that can enable efficiency, drive citizen engagement, and create sustainable economic and social opportunity for citizens.

Case Management

  • Improve productivity by automating court processes, monitoring and tracking case activities, supporting decisions through real-time data, and more.
  • Case management provides an end-to-end case management workflow. You can create, track, schedule, assign, and modify cases as needed.
  • Search and pull reports at an inter-departmental, intra-department and organizational levels.
  • Track the history of case steps, actions and events.
  • Team members can track case hours, and the amount of time and effort invested across assigned cases. Case management provides real time status of progress at an organisation level.

Grants Manager solution

  • Streamline your grants management tasks to stay on time and within budget while allocating more of your time to what’s most important: evaluating solicitations and distributing funds to the most deserving applicants.
  • Work with grant solicitations from the same place you already perform much of your work: your Outlook Inbox.
  • Cut down on manual processes: automatically generate task lists and send notifications when grant application statuses change.
  • Process and track payments easily, thanks to transparent integration with your financial systems.
  • The Grants Manager solution works with Windows Server, SQL Server, Dynamics CRM, and Dynamics AX.
Sysco Software Accreditations

What our customers say…

Microsoft Dynamics allows our external users to submit information to RQIA. Not only have we derived our own internal business benefits but now the services that we regulate are benefiting from the system as well. Microsoft Dynamics has addressed the risks related to that type of submission process.

Sandra McElhinney, Head of Information and ICT, The Regulation and Quality Improvement Authority (RQIA)
Department of Health, Northern Ireland

Why Partner with Sysco Software?

80 Staff in Dublin, Ireland and Belfast, Northern Ireland

Microsoft Gold Partner – ERP & CRM

Experts in ERP / CRM / Cloud Platforms

Multidisciplinary Team of Microsoft Accredited Experts

Over 300 Existing Customers

Locally Based with Local Support Teams

Microsoft Dynamics Hosted Solutions

Your Business. In the Microsoft Cloud. On any device.

The Microsoft Dynamics ERP / CRM Cloud means…

Reduced Investment – no additional hardware costs.
Faster deployment with greater flexibility.
Lower Monthly Fees – supports your business as it grows.