The Regulation and Quality Improvement Authority (RQIA) enhance public sector processes with Microsoft Dynamics Customer Relationship Management (CRM)

Download the case study to read how Sysco solved the challenges at the Regulation and Quality Improvement Authority (RQIA) with Microsoft Dynamics Customer Relationship Management (CRM).

The Regulation and Quality Improvement Authority in Northern Ireland are tasked with inspecting and regulating the health and social care delivered by registered care services within in Northern Ireland.Ensuring that they are reaching the minimum agreed standards of service quality by conducting reviews of governance arrangements, thematic service reviews and reviews commissioned by the Department of Health.

RQIA’s core role is assuring the public by publishing results and reporting outcomes with regards to the services provided being of a particular quality.

Sysco’s team discuss with Sandra McElhinney – Head of Information and ICT at RQIA on her thoughts on Sysco’s implementation of Microsoft Dynamics at RQIA.

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