Dynamics 365 and Power Platform Wave 2 Release Plans

Microsoft have now published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. This will bring a number of a new capabilities that will be released later this year between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating Microsoft’s continued investment to power…

Sysco Software to transform the HSE’s Health Business Services Customer Service

Left to Right: Kevin Kelly, Digital Lead – Health Business Services, Jane Carolan, National Director – Health Business Services, Vincent Fitzpatrick – Microsoft Dynamics 365 / CRM Commercial Lead at Sysco Software Solutions Download as a PDF Health Business Services (HBS) and Sysco Software Solutions. A Digital Transformation in Customer Service Delivery Health Business Services…

CRM Knowledgebase : What are accounts, contacts, leads, opportunities and cases for?

Account and contact records store much of the information that you and your team collect from your customers. You store data about companies you do business with in accounts. Similar to Microsoft Office Outlook or other email programs, you store data about the people you know and work with in contacts. Usually, an account has more than…

Engage customers to build relationships and drive sales with Dynamics 365

For sales organisations, customer engagement is about more than touch-points – it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organisation-wide commitment to creating meaningful connections, building relationships and nurturing those relationships to establish trust and keep your brand top-of-mind. Customer engagement drives every interaction, every process and every…

Deliver Better Customer Service with Microsoft Dynamics 365

Dynamics 365 for Customer Service improves how business handle their customer service through a single, unified experience that delivers end-to-end service across every channel – earning customer loyalty and empowering agents. In this post, we’ll look at 5 ways Microsoft Dynamics 365 for Customer Service helps businesses to deliver a higher standard of customer service. 1.…