Dynamics 365 and Power Platform Wave 2 Release Plans

Microsoft have now published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. This will bring a number of a new capabilities that will be released later this year between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating Microsoft’s continued investment to power…

Sysco’s Implementation of Dynamics 365 for Finance and Operations Enhances The Customer Experience

Choosing Dublin-based Microsoft Gold Partner, Sysco Software Solutions, Kellihers’ new cloud-based ERP was built on Microsoft Dynamics 365, in an ambitious time frame – giving the expanding team full speed and scalability, as well as the necessary Finance and Operations functionality. Kellihers Electrical  – Ireland’s leading electrical wholesaler – was selected by parent company, Rexel,…

When is the right time to upgrade or migrate to a new financial accountancy or enterprise resource planning software?

A growing business of any size, from a small number of employees to a few hundred and beyond; often gets to a stage in its growth where it has outgrown the capabilities of basic financial accountancy packages and legacy ERP software either because they’re unable to process increased transaction volumes or expanding inventory requirements, lacking…

Microsoft Dynamics 365 April 2019 Update

The April 2019 release for Microsoft Dynamics 365 and the Microsoft Power Platform is here and provides significant capabilities to transform your business with Sysco Software, Ireland’s leading dedicated provider of Microsoft Dynamics 365. Sysco Software Solutions is one of the top 5% of Microsoft Dynamics partners worldwide and are Ireland’s largest dedicated Microsoft Dynamics…

Sysco Software to transform the HSE’s Health Business Services Customer Service

Left to Right: Kevin Kelly, Digital Lead – Health Business Services, Jane Carolan, National Director – Health Business Services, Vincent Fitzpatrick – Microsoft Dynamics 365 / CRM Commercial Lead at Sysco Software Solutions Download as a PDF Health Business Services (HBS) and Sysco Software Solutions. A Digital Transformation in Customer Service Delivery Health Business Services…

Microsoft Dynamics 365 Business Central Announcement

What is Microsoft Dynamics 365 Business Central and does it replace Microsoft Dynamics NAV 2017/2018? First I’ll start by explaining the background to the introduction of Microsoft Dynamics 365 Business Central. Microsoft Dynamics 365 Business Central was previously code-named ‘Tenerife’ and is the new version of Microsoft Dynamics 365 for Finance and Operations : Business…

Analyse Customer Insights with Power BI – Dynamics 365 for Customer Insights

Dynamics 365 for Customer Insights has made available a new Power BI connector. Now, aggregated and enriched data in Dynamics 365 for Customer Insights can be analysed via in Power BI using the new (Beta) Power BI connector. This allows organisations to combine the analytic power of Dynamics 365 for Customer Insights with the data visualisation…

CRM Knowledgebase : What are accounts, contacts, leads, opportunities and cases for?

Account and contact records store much of the information that you and your team collect from your customers. You store data about companies you do business with in accounts. Similar to Microsoft Office Outlook or other email programs, you store data about the people you know and work with in contacts. Usually, an account has more than…

Financial Management with Dynamics 365 for Finance and Operations : Enterprise Edition

Accounts Payable You can enter vendor invoices manually or receive them electronically through a data entity. After the invoices are entered or received, you can review and approve the invoices by using an invoice approval journal or the Vendor invoice page. You can use invoice matching, vendor invoice policies, and workflow to automate the review process so…

Engage customers to build relationships and drive sales with Dynamics 365

For sales organisations, customer engagement is about more than touch-points – it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organisation-wide commitment to creating meaningful connections, building relationships and nurturing those relationships to establish trust and keep your brand top-of-mind. Customer engagement drives every interaction, every process and every…