Head of Marketing for Microsoft Dynamics 365 : ERP & CRM | Ireland UK & Global | Sysco Software & Sysco Leasing Software

Analyse Customer Insights with Power BI – Dynamics 365 for Customer Insights

Dynamics 365 for Customer Insights has made available a new Power BI connector. Now, aggregated and enriched data in Dynamics 365 for Customer Insights can be analysed via in Power BI using the new (Beta) Power BI connector. This allows organisations to combine the analytic power of Dynamics 365 for Customer Insights with the data visualisation…

Drinks Industry Software built on Microsoft Dynamics – A Sysco Case Study

Sysco Software Solutions implemented a Drinks Industry specific Microsoft Dynamics deployment at Robert A. Merry & Co. in Clonmel, Ireland. Robert A. Merry & Co are proud guardians of a long tradition of trading in premium quality alcohol beverages, stemming from a Spirit and Wine Bonder business and the historic Merry’s Tavern established in Dungarvan,…

CRM Knowledgebase : What are accounts, contacts, leads, opportunities and cases for?

Account and contact records store much of the information that you and your team collect from your customers. You store data about companies you do business with in accounts. Similar to Microsoft Office Outlook or other email programs, you store data about the people you know and work with in contacts. Usually, an account has more than…

Financial Management with Dynamics 365 for Finance and Operations : Enterprise Edition

Accounts Payable You can enter vendor invoices manually or receive them electronically through a data entity. After the invoices are entered or received, you can review and approve the invoices by using an invoice approval journal or the Vendor invoice page. You can use invoice matching, vendor invoice policies, and workflow to automate the review process so…

Engage customers to build relationships and drive sales with Dynamics 365

For sales organisations, customer engagement is about more than touch-points – it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organisation-wide commitment to creating meaningful connections, building relationships and nurturing those relationships to establish trust and keep your brand top-of-mind. Customer engagement drives every interaction, every process and every…

Dynamics 365 In-App : Campaigns vs Quick Campaigns

In-App Marketing is a great way to promote your business and improve sales with targeted marketing campaigns in Microsoft Dynamics 365. Create activities for each campaign and assign them to different team members. Track customer response and costs for each campaign. The Marketing work area within Dynamics 365 provides basic marketing features and gets you…

New Release : Microsoft Dynamics 365 for Talent

Microsoft announced the technical preview version of Microsoft Dynamics 365 for Talent at the beginning of June. At that time, Microsoft stated Dynamics 365 for Talent, designed for HR roles, offered a “holistic approach to attracting, onboarding and growing talent.” Now organisations can strategically attract, retain and optimise their talent so they thrive and achieve high-impact, sustainable…

Deployment Options : Microsoft Dynamics 365 Finance and Operations : Enterprise Edition

Cloud and On-Premise Deployment Options You can now deploy Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition in the cloud or on-premises. Cloud deployments offer an ERP service that is fully managed by Microsoft, while on-premises deployments are deployed locally within a customer’s data center. Why deploy Microsoft Dynamics 365 for Finance and Operations…