Head of Marketing for Microsoft Dynamics 365 : ERP & CRM | Ireland UK & Global | Sysco Software & Sysco Leasing Software

Social Listening

Microsoft Social Listening

A couple of months ago I wrote a post on Social Listening in the Spring Wave 2014 release for Microsoft Dynamics CRM. It was just an introduction and I said I’d come back and write a more detailed post so here it is!   Microsoft Social Listening Hands On – my experiences So I decided…

What is CRM?

What is CRM?

“Our sales team is growing, but it’s so hard to control and get new starts up and running quickly”. “I’ve got lists of lists, and hundreds of spreadsheets.” “Yesterday I rang a prospective client, only to find my colleague had just rung them.” “Our regional sales manager left the company and I don’t know where his sales data is. On…

ClickDimensions Certification

I am happy to announce that I have completed the ClickDimensions certification process. After attending ClickDimensions Academy, a two-week training academy that covers all the features of ClickDimensions, I then took part in their advanced training and certification program. I now hope to pass on this in-depth knowledge of ClickDimensions to our Microsoft Dynamics CRM customers. ClickDimensions is…

CRM Project Plan

CRM Project GuideFor an up to date guide read the following post.Read the CRM Project Guide CRM is an integrated management system focused on customers and prospective customers. It contains the processes and procedures that build a business management model centred on a 360° approach to the customer. Many people look to implement a CRM…

CRM in Northern Ireland

This time next year……   2010 2011 2012 2013 will be the year that CRM is adopted by small businesses across Northern Ireland and beyond. Sound familiar? CRM has been, in the main, adopted by Northern Ireland’s larger companies but every year for the past few years we’ve expected SME’s to take the plunge into…