Microsoft Dynamics 365 for Customer Service

Dynamics 365 for Customer Service delivers to small and medium-sized businesses in Ireland and Northern Ireland the capabilities, performance, and ease of use trusted by more than 100,000 diverse businesses around the world.

Improve customer service through a single, unified experience that delivers end-to-end service across every channel. Earning customer loyalty and empowering agents.

Earn Customer Loyalty

Minimise customer effort, proactively address issues, and deliver more personalised, seamless service.

Empower Every Agent

Give agents the knowledge they need to deliver faster, more consistent service.

Adapt to Changing Needs

Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in.

Omni-channel engagement

Connect with customers anytime, anywhere

Support your customers wherever and whenever they need it. Deliver the personalised, consistent service customers expect across their choice of device and channel—including social media.

  • Use a unified platform for consistency and visibility across channels
  • Get deeper insights with a 360-degree customer view
  • Personalise interactions based on past interactions and behaviour

Self-service and communities

Help your customers help themselves

Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.

  • Offer access to customer service anytime, anywhere
  • Deliver real-time service that’s optimised for any mobile operating system and device

Agent enablement

Help your agents succeed through a single user interface

Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.

  • Support agents with a visual interface that delivers role-tailored experiences
  • Manage cases faster and provide differentiated levels of support
  • Speed resolution using machine learning and advanced analytics capabilities

Unified knowledge

Give agents and customers answers on the spot

Access and deliver consistent answers across channels using a searchable knowledge base. Personalise content on the portal for customers and measure response impact through in-depth analytics.

  • Deliver the right answers at the right time across channels
  • Capture content from social media, service interactions, and experts
  • Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs

Digital intelligence

Be proactive with built-in digital intelligence

Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualisation capabilities.

  • View real-time key service metrics through custom dashboards
  • Automatically detect sentiment and intent on social posts using built-in intelligence
  • Resolve issues faster by using machine learning to reference relevant articles and cases
  • Get quick insights to help identify trending issues

Get in touch to arrange a demo

Why Partner with Sysco Software?

80 Staff in Dublin, Ireland and Belfast, Northern Ireland

Microsoft Gold Partner – ERP & CRM

Experts in ERP / CRM / Cloud Platforms

Multidisciplinary Team of Microsoft Accredited Experts

Over 300 Existing Customers

Locally Based with Local Support Teams

Microsoft Dynamics Hosted Solutions

Your Business. In the Microsoft Cloud. On any device.

The Microsoft Dynamics ERP / CRM Cloud means…

Reduced Investment – no additional hardware costs.
Faster deployment with greater flexibility.
Lower Monthly Fees – supports your business as it grows.

Power your business to success with Microsoft Dynamics 365

Productivity

Intelligence

Extensible

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