Hosted ERP Solution for Irish Facility Management Firm
17 June 2010
Acacia, a facility management firm, required an integrated ERP solution to manage its multiple client accounts. To take on the challenge, Acacia turned to Sysco Software, which deployed Microsoft Dynamics NAV.
Business Needs
Ireland-based Acacia provides facility management services so that its clients can focus their resources on their core business activities. The company manages and consults on a variety of facility components, including technical services, energy management, cleaning, catering, security, and utility services. Providing a one-stop shop for clients, Acacia manages specialist suppliers, which may include as many as 30 per client, and develops and manages the facilities services budget for each client to cover all the services Acacia provides. Acacia also consults on how to manage facility service suppliers for those clients who wish to manage the suppliers on their own. For these clients, Acacia helps review costs against industry norms, supplier management procedures, and the legislative requirements pertaining to the services provided.
Each year, Acacia manages millions of euros across all of its client accounts as funds are transferred from clients to facility service suppliers. Acacia carefully tracks exactly how every euro is spent so that clients can clearly see where their money goes. Acacia also works with clients on a regular basis to conduct audits of invoices and payments applied to client funds.
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